Frequantly Ask Question

No, we'll give you a quote free of charge and there's no obligation to accept. Just tell us your registration and postcode to find out what your car is worth.

Yes, your quote is valid for seven days, which is great if you're not quite ready. And when you'd like to retrieve your quote, simply tell us your registration and postcode or use the link in the email we'll send to you.

We buy cars and vans up to 3,500kg, of any age, in any condition. So, whether your car's got plenty of miles left in it, or it's only fit for scrap, our buyers will compete to offer you the best price.

No, we buy damaged cars. However, we'll assume that your car is free from major damage unless you tell us otherwise. If you tell us about any damage after we've provided a quote for your car, we'll let you know whether or not we need to adjust the price. If we do adjust the price, there's no obligation for you to go ahead.

No, we buy cars that don't start and drive. But we may ask you if your car starts and drives if we believe you could get a higher price for it.

No, it doesn't matter how much road tax is left, because any remaining road tax is automatically refunded to the registered keeper.

No, your car doesn't need to have a valid insurance policy. However, as it's illegal to drive a car on public roads without valid insurance, we recommend that you arrange for us to collect your car.

After you've accepted your quote, we'll contact you by email or phone to arrange a convenient time for us to collect your car. If you have a preferred collection date, just let us know when you accept your quote and we'll do our best to meet it.

We'll contact you to discuss a convenient date and time for us to collect your car, after you've accepted our quote. We'll do our best to fit in with you and most collections are arranged within two working days. Collections usually take place from Monday to Saturday between 7am and 7pm. But please let us know if you're in a hurry, or you need us to collect your car earlier or later than this, or on a Sunday, and we'll do our best to help. We'll only contact you about your quote in line with our privacy policy.

You'll need to have a few things ready: your identification; your keys (including any locking wheel nut or electronic keys and security codes) if you have them; your documents (such as the registration certificate, service history, MOT certificate and manuals) if you have them; and finally, don’t forget to remove any personal belongings and rubbish. On the day of collection we'll: check that your car matches your quote; check and take a copy of your identification; take care of the DVLA paperwork; sort out the payment.

You can find out how much your car is worth by telling us your registration and postcode. We'll give you a no obligation quote tailored to your individual car. How much you'll get for your car depends a lot on its age and condition. If your car's been well looked after and doesn't need much (if anything) doing to it before it can be sold on, you're likely to get as much money as if you'd traded it in at a dealer. And if it has anything wrong with it, the cost of repair will be taken into account. It may even be broken and sold for spares, helping to keep another car on the road for longer.

You'll usually be paid by cheque or electronic transfer. In some cases, you may be able to get cash for your old car. Please let us know if you have a preference when you get your quote and we'll try to meet your request.

Cash will be paid upon collection of your vehicle.

We'll let you know if you need to get in touch with DVLA. There's usually no need for you to get in touch with DVLA

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If you sell a car as a scrap car in England, Wales or Scotland, we have to confirm your identity. All you need is a current photocard driving licence, as this confirms your name, date of birth and residential address.

If you have a personalised registration (also known as a private plate or cherished plate) that you wish to keep, you must transfer or retain it before you sell your car, otherwise you'll lose it. 

When you sell your scrap or used car, if there’s still some road tax left on your car, DVLA will refund any complete months that remain. The car tax refund will be automatically triggered when either: you notify DVLA of the sale using the yellow section 9 of your registration certificate (V5C/3); or the recycling centre issues your Certificate of Destruction. DVLA will post a cheque to the registered keeper shown on the registration certificate (V5C) within 6 weeks.
Visit the DVLA website for more information on car tax refunds